FAQS
What is Metric Identity?
Metric Identity is a facial verification SaaS solution designed for organizations to authenticate the identity of their users securely and conveniently. The platform runs on Android, Web, and iOS, offering seamless integration with other systems through APIs.
What industries can benefit from using Metric Identity?
Metric Identity is suitable for various industries and organizations, including financial institutions, telecom operators, government agencies, and other businesses requiring identity verification.
How does Metric Identity work?
Metric Identity uses advanced facial recognition technology to verify users identities by comparing their live images with the images on their identification documents. The platform employs liveness detection to ensure the authenticity of the user during the verification process.
How can I integrate Metric Identity with my existing systems?
Metric Identity provides APIs that allow seamless integration with your existing systems. To get started, you can obtain the API keys from the platform and follow the provided documentation for implementation.
How can I export verification data from the platform?
Metric Identity allows users to export verification data, including successful and failed verifications, in CSV format along with supporting documents. This feature can be accessed through the billing section of the platform.
What are the industry-standard match scores for picture and liveness detection?
Inpath Technologies recommends an 80% picture match score and a 70% liveness score as the industry standard for facial verification.
Why does Metric Identity prefer mobile verification over webcam verification?
Webcam verification is susceptible to replay attacks, compromising the authenticity of verifications. Mobile verification, combined with liveness detection, provides a more secure and reliable method of identity verification.
How can we ensure the secure storage of API keys?
Metric Identity restricts access to API keys to authorized personnel, such as business managers, to maintain security. It is recommended that you follow best practices for API key management, such as using secure storage solutions and implementing access control mechanisms.
I already have my merchant key from a Identity-issuing Authority, can I still use Metric and its features for identity verification?
If you have an existing merchant key, you can use Metric as a middleware, by signing up with Metric and inputting your merchant key on your account profile. Note that your merchant information is only available to the system administrator for your organization, with daily transaction reports for your reconciliation purposes. Configure the verification settings according to your organisations needs, and use the API documentation to integrate the services provided by Metric into your system.
What measures does Metric Identity take to ensure data protection and security?
Metric Identity adheres to industry standards and regulations for data protection and security. The platform employs encryption, secure data storage, and access control mechanisms to safeguard user data.
How long does Metric keep customer data?
Metric retains customer data for a duration of 4 hours, after which it is soft deleted. However, the data is permanently deleted after a period of 90 days to ensure compliance with data privacy standards and best practices.
How can I get support for Metric Identity?
If you need assistance with the Metric Identity platform, you can reach out to our support team through the provided contact channels, such as email or phone. Our team will be happy to assist you with any questions or concerns you may have.